FAQ

Tishnaya Jewels
  • General Question
  • Payment & Policy
  • Shopping Related
Our artificial jewellery is crafted using high-quality materials such as brass, alloy, gold or silver plating, and premium stones to ensure durability and elegance.
Yes, most of our products are hypoallergenic and free from nickel and lead. Please check the product details for specific information.
While our jewelry is designed to last, we recommend avoiding contact with water, perfume, or harsh chemicals to maintain its shine and longevity.
Currently, we do not offer custom designs, but we are always adding new and unique styles to our collection.
Store your jewelry in a dry place, away from sunlight, and wipe it gently with a soft cloth after use to keep it looking new.
We accept all major credit and debit cards, UPI, net banking, and digital wallets such as Google Pay, PhonePe, and Paytm. Cash on Delivery (COD) is also available in select locations.
Absolutely! Our website uses secure encryption and trusted payment gateways to ensure your transactions are safe and protected.
Yes, COD is available for orders within India. Please note that additional charges may apply for COD orders
We offer refunds for defective or damaged products within 7 days of delivery. To initiate a refund, please contact our customer support team with your order details.
Yes, you can cancel your order within 24 hours of placing it. Once the order is shipped, cancellations will not be possible.
Refunds are typically processed within 5-7 business days after your return is approved and the product is received.
No, we do not charge any hidden fees. All applicable taxes and shipping charges are clearly mentioned at checkout.
You can reach out to our customer support team via email or live chat for any payment-related concerns.